Clear engagement terms for fast, confident collaboration

2. Scope of services

We deliver UX research, product strategy, UI/UX design, front-end development, no-code implementation, and related advisory services. Each project is governed by an approved proposal, statement of work (SOW), or master services agreement (MSA). If there’s a conflict, the signed document overrides these terms.

3. Engagement model

• Kick-off – we confirm deliverables, timelines, success metrics, and stakeholders.
• Collaboration – we work in agile sprints with weekly touchpoints unless otherwise agreed.
• Approvals – deliverables are accepted 7 days after delivery unless you submit written feedback.
• Change requests – any scope changes require written confirmation and may alter fees or timelines.

4. Fees & payment

• Pricing is quoted in USD, EUR, or local currency depending on the proposal.
• We invoice upfront or per milestone. Payment terms are net 14 unless your contract states otherwise.
• Late invoices accrue 1.5% interest per month (or maximum permitted by law). Work may pause until payment is received.
• Taxes, duties, and bank transfer fees are your responsibility unless we explicitly agree to absorb them.
• Card payments are processed by Stripe. Stripe charges a non-refundable processing fee on every transaction. If you cancel before work begins we refund the full project amount; the Stripe processing fee is deducted from the refund and is not recoverable.

4a. Refunds & cancellations

• Before work begins: full refund of the project amount, less the non-refundable Stripe processing fee (typically 2.9% + a fixed per-transaction charge).
• After work begins: we refund any unused balance after billing for completed milestones at the rates in your proposal. Discovery and research deliverables already produced are non-refundable.
• How to request: email [email protected] with your order ID. We respond within 2 business days and process eligible refunds within 7 business days through the original payment method.
• Enquiry submissions (no payment) are not subject to this policy — you can cancel any time before signing a proposal at no cost.

5. Client responsibilities

You agree to:

• Provide timely feedback, assets, credentials, and decision-makers.
• Ensure supplied content, trademarks, and data comply with applicable laws and do not infringe third-party rights.
• Secure necessary consents if you provide personal data or invite us to conduct user research with your audiences.

6. Intellectual property

• All pre-existing IP (ours or yours) remains with the original owner.
• Upon full payment, you receive a worldwide, perpetual, royalty-free license to use the delivered work for the agreed purpose.
• Reusable frameworks, components, and methodologies that power our services stay with UX4X; we grant you a license to use compiled outputs.
• We may showcase non-confidential work results in portfolios and case studies after launch unless you opt out in writing.

7. Confidentiality & data protection

Both parties agree to keep all non-public information confidential, use it only for the project, and protect it with industry-standard safeguards. We abide by GDPR, UK GDPR, and DIFC DP Law obligations for any personal data processed on your behalf, acting as either processor or controller as defined in the applicable SOW.

8. Security & incident response

UX4X maintains layered security controls, including MFA, access logging, encryption, and Cloudflare protection. If we discover an incident affecting your data, we will notify you without undue delay, share remediation steps, and cooperate with any reporting obligations.

9. Warranties & disclaimers

• We warrant that we will deliver services with reasonable skill and care consistent with professional standards.
• Except as stated, services are provided “as is”. We do not guarantee specific commercial outcomes, user adoption, or legal compliance of your products.
• Third-party tools, APIs, or platforms are subject to their own terms and availability.

10. Limitation of liability

To the fullest extent permitted by law, each party’s total liability is limited to the fees paid (or payable) for the services giving rise to the claim. Neither party is liable for indirect, consequential, punitive, or lost-profit damages. These limits do not apply to gross negligence, wilful misconduct, IP infringement indemnities, or unpaid invoices.

11. Suspension & termination

• Either party may terminate a project with 14 days’ written notice. Work performed up to the effective date remains payable.
• We may pause or terminate immediately if you breach these terms, fail to pay, or request unlawful work.
• Sections covering confidentiality, IP, payment, warranties, liability, and dispute resolution survive termination.

12. Governing law & disputes

These terms are governed by the laws of the Dubai International Financial Centre (DIFC), United Arab Emirates. If DIFC law is not enforceable for your entity, the fallback is the laws of England and Wales. Any dispute will be resolved amicably first, then by arbitration seated in Dubai under DIFC-LCIA Arbitration Rules. We may seek injunctive relief in any competent court to protect IP or confidential information.

13. Updates to these terms

We may update these terms to reflect new services, regulations, or operational changes. We will notify active clients via email or in- product messaging before material updates take effect. Continued use of our services after the effective date constitutes acceptance.

14. Contact

Questions? Contact our legal and compliance team at [email protected] . We respond within two business days.